In this article, we try to explain who our Clients are and where they come from as we are bound with solid Non-Disclosure agreements, you will not find any names or brands here below!
Let’s see if you can recognize yourself in them.
There are 2 groups:
1/ The Clients who found us via recommendations of other happy Clients
In that case, PCA Company Services is always able to help and advise the Clients and sometimes without even counting them at a later stage as Client.
2/ The Clients who found us via recommendations of other happy Clients after having experience previously a bitter taste from other service providers
We will start with a recent study among our Clients and network that has shown the following results (December 2020, sample 118 company owners including CEOs and CFOs).
Issues that were accounted for that tarnished the relationship or eventually terminate the relationship with the previous supplier (both at RFQ phase and during the contractual relationship):
- Lack of understanding of Clients’ requests
- Lack of communication skills including English proficiency
- Lack of integrity and ethics including dishonesty, omissions, unclear price offer, extra hidden fees
- Lack of follow-up
- Lack of follow-through
- Lack of professionalism and training
- Lack of experience in dealing with concrete cases
- Lack of available time for Clients
- Providing wrong answers including malpractice in some cases leading to huge fines
- Losing documents during the book-keeping process
- Delayed and long average response time
- Use of Messenger Apps such as Zalo without confirming anything by written or email
From a general point of view, we are reported by our Clients that these industries (legal and accounting) do not have any kind of responsibility and accountability (see our article on “The Usual Vietnamese Accounting Experience”). Most of the players perform the fastest they can to charge as much as they can, then vanish. The other “responsible” group of services providers are trying with all their energy to carry this industry!
All our Clients are foreigners, entrepreneurs and specialist in their respective fields. They may have already experience in their own countries having their own structure or they were former executives of foreign companies in Vietnam.
They dearly appreciate the range of services that PCA Company Services offer from company incorporation to immigration services.
Once the company is incorporated, most of our Clients are opting for the next 3 packages:
1/ Accounting & Taxation: we take care of their accounting and taxation including tax optimization.
2/ Compliance: lease contracts, business contracts, business procedures, negotiations with suppliers at contractual level, etc. PCA Company Services got them covered for anything related to compliance.
3/ Payroll: PCA Company Services takes care of all the payroll of their declared staffs from employer’s contributions calculation to pay slip preparation.
Those 3 services combined, cost 8.000.000 VND per month. For that price, you cannot even get a full time accountant…
Wish you well!
The PCA Team